IT Services

ON SITE SUPPORT

We provide responsive IT support across Perth, Port Hedland, the Pilbara and Albany. When you contact us, we’ll assess the issue and provide remote assistance wherever possible. If hands-on support is required, we’ll arrange an onsite visit at a time that works for your business.

Our experienced technicians can assist with computer and printer setup, network troubleshooting, Wi-Fi, servers, communications and new equipment installations. Whether it’s an unexpected problem or a planned upgrade, our focus is on getting the job done properly and keeping your business running smoothly.

IT CONSULTANCY

Technology has become critical to almost every part of modern business, but knowing where to invest isn’t always easy. XERON can help you understand your IT environment, identify risks and opportunities, and make informed decisions about where your technology budget is best spent.

Our approach is to simplify your IT while improving reliability, security and productivity. From Microsoft 365 and cloud services to cybersecurity, communications, AI and automation, we recommend practical solutions that suit your business, your people and your budget.

COMMUNICATION SYSTEMS

Modern business communications should be flexible, reliable and easy to manage. XERON provides 3CX business phone solutions that bring calls, messaging, video meetings and mobile communications together in one platform.

3CX can be hosted securely in the cloud, giving your business greater flexibility without the cost and complexity of a traditional PBX. It can also help reduce ongoing phone costs while making it easier to add users, locations and services as your business grows.

Take your business number wherever you go with 3CX apps for desktop, Android and iOS. Staff can work from the office, home or on the road while remaining connected through the same business phone system.

XERON can manage the complete solution, including setup, phone numbers, handsets, call routing and ongoing support.

AI INTEGRATION & AUTOMATION

AI is changing the way businesses work, but the real value comes from applying it where it genuinely saves time and improves productivity. XERON helps businesses identify practical ways to integrate AI into their everyday operations.

From Microsoft Copilot and AI-assisted workflows to automation and intelligent business tools, we can help your team reduce repetitive tasks, find information faster and work more efficiently.

Security & Governance – AI needs to be introduced responsibly. We help businesses consider access, privacy and data security so staff can benefit from AI without unnecessarily exposing sensitive business information.

Practical Integration – We focus on useful solutions rather than AI for the sake of AI, helping you find opportunities that deliver measurable benefits to your business.

IT SECURITY

Cybersecurity is now essential for every business. Threats such as phishing, ransomware, account compromise and data theft are constantly evolving, while businesses also have increasing responsibilities to protect the information they hold.

XERON takes a layered approach to security, combining endpoint protection, email security, MFA, secure backups, password management, access controls and ongoing monitoring to help protect your people, systems and data.

We can review your current security environment, identify areas of risk and recommend practical improvements appropriate to your business. Our goal is simple – reduce your risk, protect your information and keep your business running securely.

PROJECT MANAGEMENT

With years of experience delivering IT projects, XERON can manage the entire process from planning through to implementation and handover. Whether you’re moving to the cloud, migrating to Microsoft 365, upgrading your network, improving cybersecurity or introducing new technology, we’ll help make the transition smooth and well managed.

We coordinate the technology, suppliers and implementation while keeping you informed throughout the project, minimizing disruption and ensuring the final solution meets the needs of your business.